Shipping Times
We offer several shipping options within the United States.
| USPS Standard Shipping, Continental US | 3-7 Days |
| USPS Standard Shipping, Alaska and Hawaii | 7-28 Days |
| UPS Ground | 3-7 Business Days |
| UPS 2nd-Day Air | 2 Business Days | UPS Overnight | next business day |
International shipping times vary. Please email or call 212-779-4400 ext. 28 for assistance.
General Returns Policy
It's easy to return an item if you are not satisfied with your order.
Please call (toll free) 1-888-320-3190 x. 28 to obtain a Return Merchandise Number (RMA).
We will issue a refund to your original form of payment for items returned within 45 days.
Items must be returned in their original condition; shrink-wrapped products must be unopened.
Books can be mailed with the original packing slip to:
Lee & Low Books
Returns Department
95 Madison Ave, Suite 1205
New York, NY 10016
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.Returns Department
95 Madison Ave, Suite 1205
New York, NY 10016
If your return is returned to us after 45 days, we regret that we cannot issue a refund or send the merchandise back to you.
Please note: ALL Shipping charges are non-refundable. The customer is responsible for return freight charges.
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