Shipping and Returns

Shipping Rates
$0-$250: 10% plus $7.50
$251-$2,500.00: 10% Shipping
Over $2,501.00: 8% Shipping

This shipping cost applies to orders being delivered to one location only. If you would like your order delivered to multiple locations, please contact us at quotes@leeandlow.com and attach this Customer Quote PDF so that we can include additional handling fees to your quote. Lee & Low also offers expedited shipping via UPS. UPS 2-day and overnight options are available. If you require expediated shipping, please email quotes@leeandlow.com or call (212) 779-4400 option 3.

Tax Requests
If your school or organization is Tax Exempt or needs any specific Tax reflected in the quote, please contact us at quotes@leeandlow.com and attach the Customer Quote PDF so that we can assist you.

Purchase Orders
If you'd like to place this quote using a Purchase Order, please contact us at quotes@leeandlow.com and attach the Customer Quote PDF so that we can assist you.

Back Orders
Some items could be out of stock when your order is shipped. We will ship all back orders to you as soon as they are back in our warehouse.

Shipping Times
USPS Standard Shipping, Continental US  |  3-7 Days
USPS Standard Shipping, Alaska and Hawaii  |  7-28 Days
UPS Ground  |  3-7 Business Days

International shipping times vary. Please email orders@leeandlow.com or call 212-779-4400 option 3 for assistance.

General Returns Policy
It is easy to return an item if you are not satisfied with your order. Please call (212) 779-4400 option 3 or email us at orders@leeandlow.com to obtain a Return Merchandise Number (RMA).

We will issue a refund for items returned within 45-days of purchase.

Upon receipt of your items, we will issue a refund to your original form of payment.  Most refunds will appear on your credit card statements within 10-15 business days, with processing times varying between the issuing financial institution of your credit card. Items must be returned in their original condition; shrink-wrapped products must be unopened. Books can be mailed with the original packing slip to:

PBD Worldwide
c/o Lee & Low Books - Returns Dept.
905 Carlow Dr. Unit B,
Dock Door 30
Bolingbrook, IL 60490

We'll notify you via email of your refund once we've received and processed the returned item. If your return is returned to us after 45-days, we regret that we cannot issue a refund or send the merchandise back to you. Please note: ALL Shipping charges are non-refundable. The customer is responsible for return freight charges.

Thank You for Shopping at Lee & Low Books
If you have any questions about your order, please contact us at orders@leeandlow.com or call us at (212) 779-4400 Option 3 (Monday through Friday, 9:30am - 5:30pm EST)

Contact Us

Telephone: (212) 779-4400 x 28

Email: quotes[at]leeandlow[dot]com

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