Shipping and Returns
$0-$250: 10% plus $7.50
$251-$2,500.00: 10% Shipping
Over $2,501.00: 8% Shipping
This shipping cost applies to orders being delivered to one location only. If you would like your order delivered to multiple locations, please contact us at email@example.com and attach this Customer Quote PDF so that we can include additional handling fees to your quote. Lee & Low also offers expedited shipping via UPS. UPS 2-day and overnight options are available. If you require expediated shipping, please email firstname.lastname@example.org or call (212) 779-4400 option 3.
If your school or organization is Tax Exempt or needs any specific Tax reflected in the quote, please contact us at email@example.com and attach the Customer Quote PDF so that we can assist you.
If you'd like to place this quote using a Purchase Order, please contact us at firstname.lastname@example.org and attach the Customer Quote PDF so that we can assist you.
Some items could be out of stock when your order is shipped. We will ship all back orders to you as soon as they are back in our warehouse.
USPS Standard Shipping, Continental US | 3-7 Days
USPS Standard Shipping, Alaska and Hawaii | 7-28 Days
UPS Ground | 3-7 Business Days
International shipping times vary. Please email email@example.com or call 212-779-4400 option 3 for assistance.
General Returns Policy
It is easy to return an item if you are not satisfied with your order. Please call (212) 779-4400 option 3 or email us at firstname.lastname@example.org to obtain a Return Merchandise Number (RMA).
We will issue a refund for items returned within 45-days of purchase.
Upon receipt of your items, we will issue a refund to your original form of payment. Most refunds will appear on your credit card statements within 10-15 business days, with processing times varying between the issuing financial institution of your credit card. Items must be returned in their original condition; shrink-wrapped products must be unopened. Books can be mailed with the original packing slip to:
c/o Lee & Low Books - Returns Dept.
905 Carlow Dr. Unit B,
Dock Door 30
Bolingbrook, IL 60490
We'll notify you via email of your refund once we've received and processed the returned item. If your return is returned to us after 45-days, we regret that we cannot issue a refund or send the merchandise back to you. Please note: ALL Shipping charges are non-refundable. The customer is responsible for return freight charges.
Thank You for Shopping at Lee & Low Books
If you have any questions about your order, please contact us at email@example.com or call us at (212) 779-4400 Option 3 (Monday through Friday, 9:30am - 5:30pm EST)